Utility Rates

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Tigard utility rates will increase on July 1, 2021 to protect public health and maintain City infrastructure. For a typical household, bills will increase $9 per month. We understand this is a difficult time to raise rates and we continue to pursue actions to keep rates as low as possible.

Learn more about how the utility bill protects public health and the City’s high-quality infrastructure investments:

Water | Sewer | Stormwater | Streets | Parks & Recreation


Tigard utility rates will increase on July 1, 2021 to protect public health and maintain City infrastructure. For a typical household, bills will increase $9 per month. We understand this is a difficult time to raise rates and we continue to pursue actions to keep rates as low as possible.

Learn more about how the utility bill protects public health and the City’s high-quality infrastructure investments:

Water | Sewer | Stormwater | Streets | Parks & Recreation


Questions and Comments

Please enter your questions and comments about the upcoming utility rate increase. City staff will respond within one business day. 

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    You say that the new rate structure promotes equality, but yet there is no increase in charges for commercial water usage. So, does that mean the residence are subsidizing the businesses?

    Patrick Winters asked 4 months ago

    Per best practice for the financial management of a utility, the city conducts rate studies regularly. Rate studies and cost of service analysis re-evaluate the needs of the water system and the customer characteristics to make adjustments based on the usage and demand changes that naturally occur over time. This routine update ensures that any substantial changes are identified, evaluated, and the impact of these changes is incorporated into new rates. The July 1 rate increase represents a true account for the current water system usage by each customer class. In other words, the rates are designed and regularly updated to ensure each customer class (residential vs. commercial, for example) is paying their fair share. 

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    How much is the rate increase?

    5 months ago

    Tigard utility rates will increase on July 1, 2021 to protect public health and maintain City infrastructure.

     

    Utility Rate Schedules – effective July 1, 2021 

    Below is a comparison of the current utility bill rates and the impact of the rate increases taking effect July 1, 2021 for a typical residential customer. This is for estimated purposes only and does not reflect any individual customer’s actual bill.

    All single family residential customers have the same fixed fee (regardless of meter size), typically use 6 ccf of water per month, and typically have a winter average sewer usage of 6 ccf per month. They also have an equivalent dwelling unit of 1. The typical customer does not have the water booster charge and does not pay the Transportation Utility Fee (River Terrace residents only).  

    Typical Monthly Bill -
     Single Family Residential Customer

     

    Utility Bill Calculator(External link)
    Use this Excel tool to calculate your monthly billing statement under the new rates.

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    When will the City of Tigard pick up our yard debris every week. Neighboring cities have always provided weekly yard debris service and rates have been the same as ours. It would lead a person to think our rates should be less as we are being provided less service. We have been asking this question for several years.

    Mark & Joann Sprando asked 9 months ago

    Greetings, 


    We are currently collecting feedback on weekly yard debris service at www.engage.tigard-or.gov/solid-waste 


    Yard debris haulers are able to increase the service level to a weekly collection. But this change does come at a higher cost for all customers, about $2 to $3 monthly. This fee would also include a compost recycling service. 

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    Dear Tigard Utilities, What “critical community services “ are benefiting from this rate increase?

    Steven Weiss asked 9 months ago

    Water
    Water rates fund the upkeep of our safe and reliable drinking water system. This includes operation of our water treatment plant, water quality testing to ensure we have the highest quality drinking water, and maintenance of the network of pipes, pumps, reservoirs and wells that deliver water throughout the city. The water system delivers uninterrupted water on-demand to existing and new customers 24/7. More information: www.tigard-or.gov/water

    Sewer
    Sewer fees are set by the regional provider, Clean Water Services. These fees pay for processing wastewater, maintaining the sewer conveyance system, and the upkeep and construction of sewer treatment facilities. The city sets a local surcharge which helps fund vital sewer infrastructure maintenance in our local system. The Sanitary Sewer program keeps our community safe and clean by properly transporting, disposing of, and treating waste.More information: www.tigard-or.gov/sewer

    Stormwater Rates
    Surface Water Management (SWM) fees are also set by Clean Water Services. The fees collected are used to maintain storm runoff facilities (ditches, street drains, catch basins). These funds are also used to help clean up local streams and rivers in our area. Overall, this program protects the environment from polluted runoff and helps minimize flooding. The city sets a  surcharge to help fund projects and programs in the Tigard area, such as the stabilization of Kruger Creek. More information: www.tigard-or.gov/stormwater

    Street Maintenance Fee
    The Street Maintenance Fee (SMF) is primarily used to fund routine maintenance of Tigard’s roads through the Pavement Management Program. This program identifies roadways to fund improvements that preserve the pavement, extend the life of our streets, and improve the overall quality of Tigard’s transportation routes. More information: www.tigard-or.gov/paving

    Parks and Recreation Fee
    The Parks & Recreation Fee (PARF) helps fund a portion of the maintenance and operation of our growing system of parks, trails, fields and open spaces. The PARF also funds Tigard’s recreation program, to enhance and enrich the lives of Tigard’s residents. More information: www.tigard-or.gov/parks | www.tigard-or.gov/recreation

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    Where can i find the 2020 water quality report. City of Tigard website is NOT up to date. Id like to know if tbe water quality has improved with the price increase!

    Allie asked 10 months ago

    Here is link to the Water Quality Report: https://www.tigard-or.gov/city_hall/departments/PublicWorks/Water/2019_Annual_Water_Quality_Report.pdf

    *Note that the 2020 report was published in Summer of 2020 and summarizes the 2019 calendar year.

    With a system that is as complex as water, it is a little but difficult to give a simple answer to your question about rates and water quality. Will this specific increase lead to a measurable difference in water quality from this year to the next? No.

    Have programmed rate increases over the last nine years to support the Lake Oswego Tigard Water Partnership led to increased quality? Yes, and the rate increase this year will support this continued quality.

    A specific example is the reduced risk of Lead exposure. Monitoring program results from this summer indicate that the risk of lead from household plumbing continues to be significantly reduced as a benefit of the Clackamas River as our primary source, and water treatment from the Lake Oswego-Tigard Joint Water Supply system. Under the Environmental Protection Agency rules, the city is reporting zero detection of lead levels above the action level, with no additional corrosion control required.

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    I would like to understand the review process and required approvals that allowed a significant 5% increase (i.e. $70 per year) to my utility bill. These are services that are a necessity and would like to believe that the increase is mandatory. Lastly, how is this being communicated (outside a pdf file stuck in my water bill that is easily missed)?

    John Q. Farina asked 10 months ago

    We appreciate your concern about rate increases and your understanding of the vital nature of these services.

    Rate increases are approved by City Council, usually annually.  The increase was scheduled to occur on July 1 (beginning of the fiscal year), but this year due to COVID, City Council was concerned about impacts to rate payers and held off on all rate increases until January.   Unfortunately, our infrastructure needs don’t go away and the needs for proper maintenance remain.  

    Your utility bill covers 5 different systems:  drinking water, sanitary sewer, stormwater, parks/recreation, and street maintenance.   Normally, some system rates include annual escalators to take into account basic annual inflation.  In addition, there are rate increases that are needed now to address increasing backlog system maintenance needs, particularly in the stormwater and parks systems, the costs for which will only keep escalating if we don’t address them.  These needs have been documented in plan documents such as the adopted 2018 Stormwater Master Plan that described excessive erosion issues in our streams that is threatening infrastructure including roads and sewers and in some cases private property, and then the rate increase needs were documented in a rate study that was presented to city council in 2019.  

    For the average customer, the increases on the utility bill include:

    • • Water - $1.67/month
    • • Sewer - $0.05/month
    • • Stormwater - $3.50/month
    • • Streets - $0.45/month
    • • Parks & Recreation - $0.25/month

    The largest increase is in stormwater, which will increase by $3.50 on January 1, 2020 to fund enhanced stormwater management efforts in Tigard.

    As for outreach, the rate increase and financial assistance information was included in:

    • Tigard utility billing insert (as you mentioned)
    • Mailed Cityscape Newsletter (sent the first week of December)
    • Tigard Life newspaper (sent the first week of December)
    • Mailed Know H2O Newsetter (due in homes this week)
    • Social media posts
    • Community partner collaboration meetings
    • Website updates
    • Online bill pay portal
    • Podcast episodes (the Parks version is out, and the stormwater is coming soon)
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    Why is the city raising rates during COVID-19?

    11 months ago

    This increase was planned for June 2020, but was postponed due to COVID-19. The increase cannot be delayed any longer, and the funds are needed to protect public health and maintain the City’s high-quality infrastructure investments.

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    How much is the rate increase?

    11 months ago

    Tigard’s monthly utility rates will rise by around 5% or $6 per household.


    Utility Rate Schedules – effective January 1, 2021

    Full rate details and existing customer rates can be found in the City’s Master Fees and Charges Schedule.

    Below is a comparison of the current utility bill rates and the impact of the rate increases taking effect January 1, 2021 for a typical residential customer. This is for estimated purposes only and does not reflect any individual customer’s actual bill.

    A typical single detached residential customer has a 5/8” water meter, uses 6 ccf of water per month, and has a winter average sewer usage of 6 ccf per month. They also have an equivalent dwelling unit of 1. The typical customer has the water booster charge, but does not reside in River Terrace and pay the Transportation Utility Fee.

    Typical Monthly Bill -
    Single Detached Residential Customer



    Utility Bill Calculator
    Use this Excel tool to calculate your monthly billing statement under the new rates.

    Water Bill Calculator
    Use this calculator tool to estimate your monthly water charges under the new rates.

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    How can I get help to pay my Tigard utility bill?

    11 months ago

    The Tigard AID Program helps owners, renters, and business owners pay their Tigard utility bill. For more information, to learn if you qualify, or to apply for assistance visit: https://www.tigard-or.gov/aid

Page last updated: 02 June 2021, 10:06