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Consultation has concluded


It is important to us that you have the information you need to stay safe. We continue to respond to community questions about COVID-19. Search questions below, or submit your own.




It is important to us that you have the information you need to stay safe. We continue to respond to community questions about COVID-19. Search questions below, or submit your own.



CLOSED: This discussion has concluded.
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    What has Gov. Brown ordered to help manage the pace of the pandemic in Oregon?

    over 1 year ago

    Update: 6/1/20

    For more information about Governor Brown's Reopening Oregon plan in TIgard, please visit https://tigard-or.gov/corona/


    Gov. Brown issued a Declaration of Emergency which expanded the authority of Oregon Health Authority (OHA) and the Office of Emergency Management (OEM) to devote all available state resources to contain the spread of COVID-19 in Oregon. Gov. Brown continues to oversee the state’s actions, issuing executive orders focused on controlling the spread of the coronavirus, promoting public health measures, and protecting vulnerable populations.

    On March 23, the Governor issued Executive Order 20-12, effective immediately until further notice telling Oregonians to stay home except for essential needs. This is a statewide order. Failure to comply with the order will be considered an immediate danger to public health. Here’s a list of what is and what is not allowed:  

    Allowed  (must keep 6 feet from others)

      Hospitals and health care

      Grocery stores

      Banks and Credit Unions

      Pharmacies

      Take-out/delivery from restaurants and bars

      Pet stores

      Gas stations

      Certain retail stores

      Outdoor activities like walking your dog, jogging, or biking in your neighborhood

      Child care facilities and babysitters (only if abiding by new rules)

    Not Allowed

      Social gatherings (parties, celebrations) with people from outside of your household

      Dine-in restaurants and bars

      Nightclubs and concerts

      Shopping at outdoor or indoor malls and retail complexes

      Fitness: Gyms, sports and fitness centers, health clubs, and exercise studios, dance and yoga studios

      Grooming: Hair salons, barbershops, nail salons, day spas and massage services, non-medical wellness spas, cosmetic stores, tattoo parlors

      Entertainment: Theaters, amusement parks, arcades, bowling alleys, music concerts, sporting events, museums, skating rinks

      Outdoors: State parks, playgrounds, campgrounds, pools, skate parks, festivals



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    What are the objectives of the Emergency Coordination Center?

    over 1 year ago

    The objectives of the ECC are as follows:

      Ensure the healthcare system has the capacity to respond to surges across the continuum of care.

      Keep Oregon children and families safe.

      Ensure timely and accurate information is provided in a transparent way to allow Oregonians to make the best decisions they can for themselves and their families.

      Sustain Oregon businesses and keep the economy healthy.

      Minimize disruption to critical state services.

      Provide support to Oregon’s cities, counties and tribal governments.



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    I’m scheduled to move (change my residence) in or out of the city. Do I need to cancel?

    over 1 year ago

    You are not required to cancel. Moving companies may continue to operate. Follow physical distancing. We strongly recommend self-isolating when you arrive at your destination to not put others at risk.

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    I am currently on vacation outside Tigard—can I return?

    over 1 year ago

    Yes. You should maintain physical distancing on your way home, and then you will be subject to the limitations in this Executive Order. If you prefer to stay at your current location, you are encouraged to follow this Executive Order while outside of Oregon in order to protect yourself and others.

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    Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?

    over 1 year ago

    Yes. Be sure that you protect them and you by following physical distancing guidelines such as washing hands before and after, using hand sanitizer, maintaining at least 6 feet of distance when possible, and coughing or sneezing into a tissue.

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    Is City Council meeting during the closure?

    over 1 year ago

    Update: 6/1/20

    City Council continues to meet virtually. 



    The community is encouraged to livestream the meetings at https://www.tigard-or.gov/city_hall/council_meeting.php. Public comment can be submitted via email or mail. Details coming....

    Virtual chats with the Mayor and City Council will be scheduled in March and April.

    Watch Council Meetings Online

    Upcoming Meetings shown here 

    Past meetings can be viewed on YouTube now. 

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    Is there a way to talk to someone who works at the library even if they are closed?

    over 1 year ago

    Update: 6/1/20

    You can reach us online via our Ask a Librarian webform, call us at 503-684-6537 or send us an email: TPLcomments@tigard-or.gov. 


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    Is the Tigard Library open?

    over 1 year ago

    Update: 6/1/20 

    The Library is closed, but some services are available. For more information: https://www.tigard-or.gov/library

    Is there a way to talk to someone who works at the library even if they are closed? You can reach us online via our Ask a Librarian webform, call us at 503-684-6537 or send us an email: TPLcomments@tigard-or.gov. 


    The Tigard Public Library is closed until further notice. The Library Volunteer program and the Cultural Pass program have been suspended until further notice.

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    Is Tigard City Hall open?

    over 1 year ago

    Update: 6/1/20

    Buildings are closed, but services are still open. Here is how to access city services:  https://www.tigard-or.gov/virtual/ 




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    Will the city pledge to not turn off anyone’s water who can’t pay during this national crisis?

    over 1 year ago

    Update: 6/1/20

    For more information on financial assistance during COVID-19, please visit www.tigard-or.gov/AID 


    Mayor Snider declared a local emergency at 8:17 a.m. on Monday, March 16. The resolution notes "the City of Tigard will temporarily waive all late fees and shutoff actions for utility accounts accruing as of the Mayor’s declaration of emergency and continuing until the expiration of the emergency.

    The Utility Billing counter and drop box locations are closed and customers are asked to use the on-line and phone payment options to make utility bill payments. Our free Pay-by-Phone line and online payment options are available 24 hours a day. Please call 1-888-826-7211 or visit https://tigard.merchanttransact.com/ to make payment with a Visa, Mastercard, or Discover credit or debit card.

    Utility Billing webpage