You Ask, We Answer
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It is important to us that you have the information you need to stay safe. We continue to respond to community questions about COVID-19. Search questions below, or submit your own.
It is important to us that you have the information you need to stay safe. We continue to respond to community questions about COVID-19. Search questions below, or submit your own.
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What has Gov. Brown ordered to help manage the pace of the pandemic in Oregon?
marissa asked about 4 years agoUpdate: 6/1/20
For more information about Governor Brown's Reopening Oregon plan in TIgard, please visit https://tigard-or.gov/corona/
Gov. Brown issued a Declaration of Emergency which expanded the authority of Oregon Health Authority (OHA) and the Office of Emergency Management (OEM) to devote all available state resources to contain the spread of COVID-19 in Oregon. Gov. Brown continues to oversee the state’s actions, issuing executive orders focused on controlling the spread of the coronavirus, promoting public health measures, and protecting vulnerable populations.
On March 23, the Governor issued Executive Order 20-12, effective immediately until further notice telling Oregonians to stay home except for essential needs. This is a statewide order. Failure to comply with the order will be considered an immediate danger to public health. Here’s a list of what is and what is not allowed:
Allowed (must keep 6 feet from others)
● Hospitals and health care
● Grocery stores
● Banks and Credit Unions
● Pharmacies
● Take-out/delivery from restaurants and bars
● Pet stores
● Gas stations
● Certain retail stores
● Outdoor activities like walking your dog, jogging, or biking in your neighborhood
● Child care facilities and babysitters (only if abiding by new rules)
Not Allowed
● Social gatherings (parties, celebrations) with people from outside of your household
● Dine-in restaurants and bars
● Nightclubs and concerts
● Shopping at outdoor or indoor malls and retail complexes
● Fitness: Gyms, sports and fitness centers, health clubs, and exercise studios, dance and yoga studios
● Grooming: Hair salons, barbershops, nail salons, day spas and massage services, non-medical wellness spas, cosmetic stores, tattoo parlors
● Entertainment: Theaters, amusement parks, arcades, bowling alleys, music concerts, sporting events, museums, skating rinks
● Outdoors: State parks, playgrounds, campgrounds, pools, skate parks, festivals
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What are the objectives of the Emergency Coordination Center?
marissa asked about 4 years agoThe objectives of the ECC are as follows:
● Ensure the healthcare system has the capacity to respond to surges across the continuum of care.
● Keep Oregon children and families safe.
● Ensure timely and accurate information is provided in a transparent way to allow Oregonians to make the best decisions they can for themselves and their families.
● Sustain Oregon businesses and keep the economy healthy.
● Minimize disruption to critical state services.
● Provide support to Oregon’s cities, counties and tribal governments.
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I’m scheduled to move (change my residence) in or out of the city. Do I need to cancel?
marissa asked about 4 years agoYou are not required to cancel. Moving companies may continue to operate. Follow physical distancing. We strongly recommend self-isolating when you arrive at your destination to not put others at risk.
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I am currently on vacation outside Tigard—can I return?
marissa asked about 4 years agoYes. You should maintain physical distancing on your way home, and then you will be subject to the limitations in this Executive Order. If you prefer to stay at your current location, you are encouraged to follow this Executive Order while outside of Oregon in order to protect yourself and others.
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Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?
marissa asked about 4 years agoYes. Be sure that you protect them and you by following physical distancing guidelines such as washing hands before and after, using hand sanitizer, maintaining at least 6 feet of distance when possible, and coughing or sneezing into a tissue.
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Is City Council meeting during the closure?
marissa asked about 4 years agoUpdate: 6/1/20
City Council continues to meet virtually.
- The community is encouraged to livestream council meetings at https://www.tigard-or.gov/city_hall/council_meeting.php.
- Public comment can be submitted via email.
- Tune in to virtual chats with the Mayor and City Council.
- Upcoming Council Meetings shown here
Past Council Meetings can be viewed on YouTube.
The community is encouraged to livestream the meetings at https://www.tigard-or.gov/city_hall/council_meeting.php. Public comment can be submitted via email or mail. Details coming....
Virtual chats with the Mayor and City Council will be scheduled in March and April.
Watch Council Meetings OnlineUpcoming Meetings shown here
Past meetings can be viewed on YouTube now.
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Is there a way to talk to someone who works at the library even if they are closed?
marissa asked about 4 years agoUpdate: 6/1/20
You can reach us online via our Ask a Librarian webform, call us at 503-684-6537 or send us an email: TPLcomments@tigard-or.gov.
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Is the Tigard Library open?
marissa asked about 4 years agoUpdate: 6/1/20
The Library is closed, but some services are available. For more information: https://www.tigard-or.gov/library
Is there a way to talk to someone who works at the library even if they are closed? You can reach us online via our Ask a Librarian webform, call us at 503-684-6537 or send us an email: TPLcomments@tigard-or.gov.
The Tigard Public Library is closed until further notice. The Library Volunteer program and the Cultural Pass program have been suspended until further notice.
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Is Tigard City Hall open?
marissa asked about 4 years agoUpdate: 6/1/20
Buildings are closed, but services are still open. Here is how to access city services: https://www.tigard-or.gov/virtual/
- Permit Center Counter: Closed
Application Drop Box
Open 8am-3pm, Mon-Thurs - Municipal Court
Available by phone/email - Police Lobby: Closed
- Tigard Public Library: Closed
- Public Works Department: Closed
- Utility Billing: Closed
- Permit Center Counter: Closed
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Will the city pledge to not turn off anyone’s water who can’t pay during this national crisis?
marissa asked about 4 years agoUpdate: 6/1/20
For more information on financial assistance during COVID-19, please visit www.tigard-or.gov/AID
Mayor Snider declared a local emergency at 8:17 a.m. on Monday, March 16. The resolution notes "the City of Tigard will temporarily waive all late fees and shutoff actions for utility accounts accruing as of the Mayor’s declaration of emergency and continuing until the expiration of the emergency.
The Utility Billing counter and drop box locations are closed and customers are asked to use the on-line and phone payment options to make utility bill payments. Our free Pay-by-Phone line and online payment options are available 24 hours a day. Please call 1-888-826-7211 or visit https://tigard.merchanttransact.com/ to make payment with a Visa, Mastercard, or Discover credit or debit card.
Utility Billing webpageCity of TigardCity of Tigard